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    Privacy Policy

    CleanOps Cloud Privacy Policy

    1. Introduction

    CleanOps Cloud ("CleanOps", "we", "our", or "us") is committed to protecting the privacy and security of the information of our customers, users, and their clients.

    This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, SaaS platform, mobile applications, and related services (collectively, the "Services").

    CleanOps Cloud currently operates in the United States and stores data within the United States.

    By accessing or using the Services, you agree to the practices described in this Privacy Policy.

    2. Information We Collect

    We collect several types of information in order to provide and improve our Services.

    Information You Provide Directly

    • Name, email address, and phone number
    • Business name and contact details
    • Billing and payment information
    • Customer and job information entered into the platform
    • Employee or contractor information entered by customers
    • Communications with support

    Automatically Collected Information

    • IP address
    • Device information
    • Browser type and operating system
    • Usage data such as pages viewed and feature usage
    • Log files and diagnostic information

    Customer Data

    Customers using the CleanOps platform may store information about their own clients, including:

    • Customer names
    • Addresses
    • Phone numbers
    • Service history
    • Appointment data
    • Payment history

    This data is controlled by the customer. CleanOps processes this data on behalf of the customer.

    3. How We Use Information

    We use collected information to:

    • Provide and operate the CleanOps Cloud platform
    • Manage scheduling, services, customers, and employees
    • Process invoices and payments
    • Send operational notifications via SMS and email
    • Improve product functionality and reliability
    • Provide customer support
    • Maintain system security
    • Comply with legal obligations

    4. SMS Messaging Policy

    CleanOps Cloud may send SMS notifications to employees or customers of businesses using the platform.

    Types of Messages

    • Appointment reminders
    • Service updates
    • Arrival notifications
    • Job completion alerts
    • Internal team communication

    Consent

    Customers are responsible for obtaining appropriate consent before sending SMS messages.

    Opt-Out

    Recipients may opt out of SMS messages by replying STOP or contacting the sending business.

    Message Frequency

    Message frequency varies depending on service activity.

    Carrier Disclaimer

    Message and data rates may apply.

    CleanOps does not sell or share phone numbers collected for SMS notifications for marketing purposes.

    5. Email Notification Policy

    CleanOps Cloud sends email notifications including:

    • Account verification
    • Password resets
    • Appointment confirmations
    • Invoice notifications
    • Customer communications
    • System alerts

    Users may manage certain notification settings within their account.

    6. Cookies and Tracking Technologies

    CleanOps Cloud uses cookies and similar technologies to operate and improve our services. The specific cookies we set are detailed in our Cookie Policy (cleanopscloud.com/cookie-policy).

    Analytics — Mixpanel

    We use Mixpanel (Mixpanel, Inc.) to collect pseudonymous product-analytics data — page views, feature usage, and funnel events. Mixpanel sets mp_* cookies in your browser. No personally identifiable information is intentionally transmitted. You may opt out via Mixpanel's opt-out page (mixpanel.com/optout) or through the Cookie Preference Center linked in the Cookie Policy.

    Fraud Prevention — Google reCAPTCHA Enterprise

    We use Google reCAPTCHA Enterprise on login, registration, and public-facing forms to distinguish human users from automated bots. reCAPTCHA sets _GRECAPTCHA and rc::* cookies and transmits hardware and software information to Google for risk analysis. This is a security measure, not an advertising feature. See Google's Privacy Policy (policies.google.com/privacy) for details.

    Session Recording

    CleanOps Cloud may use session-recording tooling on a limited, gated basis (≤10% of authenticated sessions) to identify usability issues. Recordings are access-controlled and retained for 90 days. No recording is performed on pages that display payment card data. Opt-out is available via account settings (feature rolling out per #255).

    Other Cookie Types

    • Necessary cookies (PHPSESSID, csrf_token) — required for authentication and CSRF protection
    • Functional cookies (sidebar_state) — remember UI preferences
    • Consent cookie (cleanops_cookie_consent) — stores your consent choice for one year

    For the full cookie inventory including names, retention periods, and controllers, see our Cookie Policy. Users may also control cookies through their browser settings; note that blocking necessary cookies will prevent login.

    See also: Cookie Policy · Do Not Sell or Share My Personal Information

    7. Data Sharing and Disclosure

    We do not sell personal information.

    We may share information with:

    • Cloud infrastructure providers
    • Payment processors
    • Email and SMS service providers
    • Analytics providers
    • Customer-requested integrations

    We may also disclose information if required to comply with law or protect our rights and security.

    8. Subprocessors

    CleanOps Cloud uses trusted third-party service providers to operate our platform.

    Examples of subprocessors may include:

    • Cloud hosting providers
    • Payment processors
    • Email delivery services
    • SMS messaging services
    • Analytics tools

    These providers process data solely for the purpose of supporting CleanOps services and are required to maintain appropriate security safeguards.

    9. Data Storage and Security

    CleanOps Cloud stores data in secure cloud infrastructure located in the United States.

    Security measures include:

    • Encrypted data transmission (HTTPS)
    • Role-based access controls
    • Infrastructure monitoring
    • Logging and auditing

    While we implement strong safeguards, no system can guarantee absolute security.

    10. Data Retention

    We retain data only as long as necessary to provide the Services and meet legal or contractual obligations.

    Customers may request deletion of their account and associated data subject to applicable laws.

    11. CCPA Privacy Rights (California Residents)

    If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA):

    • The right to know what personal data is collected
    • The right to request deletion of personal data
    • The right to correct inaccurate information
    • The right to opt out of the sale of personal information

    CleanOps Cloud does not sell personal information.

    12. GDPR Privacy Rights

    For users covered by the General Data Protection Regulation (GDPR), individuals may have the following rights:

    • Right of access
    • Right to rectification
    • Right to erasure
    • Right to restrict processing
    • Right to data portability
    • Right to object to processing

    Requests may be submitted through our support contact.

    13. Children's Privacy

    CleanOps Cloud is not intended for individuals under the age of 13 and we do not knowingly collect personal information from children.

    14. HIPAA

    CleanOps Cloud is not intended to store or process Protected Health Information (PHI). The platform is not designed to be HIPAA compliant and should not be used to store healthcare data.

    15. Changes to This Policy

    We may update this Privacy Policy periodically. Updates will be posted with an updated effective date.

    16. Contact Information

    If you have questions regarding this Privacy Policy, contact:

    CleanOps Cloud

    Email: privacy@cleanopscloud.com